What is CRM?

Customer relationship management (CRM) is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.

Why should Businesses care about CRM?

Today’s customers are more informed and have higher expectations than ever before. It really does not matter which industry domain your business belongs to, if you are working with the customer then your business needs a CRM system. Depending upon for business and industry domain some functions of CRM might be used more than other e.g some business might use Sales Automation,  Account Management, more than Service Management or Marketing Automation.

Our CRM Offerings

No matter where you are on your CRM journey, we can help. At Soluzione we realize that like every business and customer is not the same similarly a single CRM solution cannot fit every customer’s requirement. Our offering caters to different customers, from the small businesses to enterprise-level, largescale implementations. We’ve learned from working with numerous customers, what it takes to make a CRM implementation successful. Hence, we have dedicated CRM offering which customers can choose based on their needs and vision.

Microsoft Dynamics CRM 365

Large Enterprise and Medium Businesses
Dynamics 365 is Microsoft’s next generation of innovative and intelligent business applications that empower your organization to engage with customers at a different level than your competitors.

SolzBiz

Small and Micro Enterprises
SolzBiz can help you get started on you CRM journey in a structure manner. SolzBiz is designed to meet the basic yet unique needs of your organization with a modern business platform.