Renodis “Vision”: A Unified Platform for Telecom & Utility Management
Microsoft Dynamics 365 | Microsoft Customer Service | Microsoft Dynamics Sales | Microsoft Power Pages | Microsoft Fabric | Power BI | C# | .Net Core | JavaScript
About Project
Renodis, a Saint Paul-based leader in telecom and utility expense management, partnered with Soluzione to engineer a robust, enterprise-grade system of record that can break down information silos and unify complex, multi-location operations. Soluzione developed “Vision” using a modern technology stack that included Dynamics 365, .NET Core, Power BI, and Microsoft Fabric, enhanced by Soluzione’s proprietary enterprise add-ons. Today, Vision processes large volumes of telecom and utility data, supporting a high-value client base with a unified view of every customer, service, asset, and dollar of spend. The platform remains a core operational foundation for Renodis.
- Telecom & Utility Management.
- Saint Paul, MN, USA
- CRM Implementation, Portal Development, Expense & Invoice Management, Analytics/Reporting, Workflow Automation
- Dynamics 365, .NET Core, Power Pages, Power BI, Microsoft Fabric, UiPath, Soluzione Add-Ons (Activity Timeline Accelerator, Attachment Archival, Advanced Auto Counter)
Business Overview
Renodis is a telecom and utility management provider offering services that range from expense oversight to strategic consulting across networking, wireless, mobility, and hospitality utilities. Its solutions help organizations gain greater control over telecom assets, contracts, invoices, service requests, and operational spend.
With Vision, the platform Soluzione helped build, Renodis manages over $1 billion in annual client spend, supports more than 500 enterprise clients, has helped identify over $500 million in customer savings, and maintains an 84 Net Promoter Score (NPS).
Challenges Faced by Renodis
- Multiple disconnected systems managing telecom, utility, and mobility data.
- Manual expense reconciliation and billing are prone to error.
- Limited visibility restricted real-time tracking of usage and expense trends.
- Static client communications reduced transparency.
- Disconnected third-party tools and platforms — including Lucrotec, EnergyCAP, and UiPath — that needed to work together within a single environment.
- The need for scalable infrastructure to support rapid growth and geographic expansion.
Solutions Soluzione Provided
- Dynamics 365 CRM Backbone: Standardized client and expense management workflows within one unified CRM.
- Power Pages Portal: A responsive, self-service portal giving clients and internal teams live access to usage data, invoices, analytics, and expense reports.
- .NET Core Workflow Automation: Automated data ingestion, expense approvals, reconciliation, and billing triggers through secure integrations.
- Third-Party Integrations: Connected Lucrotec and UiPath into the platform, bringing previously siloed tools into a single, unified environment.
- Advanced Dashboards & Reporting: Evolved reporting from Excel-based and SSRS/MVC reports to Power BI and Microsoft Fabric dashboards querying SQL directly, delivering faster, sharper insight across telecom, utility, and mobility metrics.
- Automated Case Management: Replaced manual collection of user feedback with automated case creation, SLA implementation, and CSAT tracking through the Customer Service module of Dynamics 365.
- Automated Data Import & Validation: Replaced manual, multi-step data verification with automation to compile and validate large data imports into CRM.
- Scalable, Secure Architecture: Built to support ongoing expansion, new service lines, and enterprise-grade SLAs — the same architecture that has since supported Vision’s evolution into a client-facing system of record.
- Soluzione Add‑Ons Deployment:
- Activity Timeline Accelerator for enhanced auditability and compliance.
- Attachment Archival integrated to create automation to move attachments older than a specified time-period to a pre-defined SharePoint location.
- Advanced Auto Counter for automated, rule-based record numbering across the platform.
Impact Delivered With “Vision”
- A unified, collaborative ecosystem replacing legacy tools and spreadsheets.
- Manual expense reconciliation and billing are prone to error.
- 22%+ initial cost reduction on managed spend and 9–12% annual cost creep prevention achieved by automating manual billing and reconciliation workflows.
- 9,096 support tickets resolved year to date with a 13-second average answer time, supported by self-serve portals and live dashboards that improved client transparency.
- 28,000+ mobile lines under management supported by real-time analytics, enabling more proactive telecom and utility expense management.
- 84 Net Promoter Score and 20+ years of live wireline and mobility delivery reflect a scalable solution “Vision” that supports fixed and mobile services across national and international portfolios.
Working with Soluzione has been a great experience for us. They’ve taken the time to understand how Renodis operates and, more importantly, where we’re trying to go. The work they’ve done has helped us build a much stronger foundation with Vision and our data, and it gives us the flexibility to continue building on it as the business evolves. They’ve been a strong partner throughout the process.”
Brandon Huntsberry
Director of IT Operations, Renodis, USA
180, Talmadge Road, Unit# 332, Edison (NJ) 08817 USA
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Email: [email protected]
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