40% Increase in Donor Engagement with Custom Nonprofit CRM
Microsoft Dynamics CRM | Windows Azure
About Project
Tech United New Jersey, formerly known as the New Jersey Tech Council (NJTC), is a nonprofit organization that supports technology, life sciences, and STEM talent development. With a rapidly growing membership base, they required a customized CRM solution to improve membership management, event registrations, and business networking opportunities. Their goal was to streamline operations, expand engagement, and optimize resource allocation efficiently.
- Nonprofit Organization
- New Jersey, USA
- Membership & Volunteer Management, Event Registration, Data-Driven Insights
- Microsoft .Net & jQuery, SQL Server Reporting Services
About Client
Founded in 1996, Tech United New Jersey is a private, nonprofit membership organization that serves as an advocate and business development hub for technology companies, life science firms, and professional organizations across the state. They provide networking, funding access, educational programs, and public policy advocacy, supporting the region’s innovation and entrepreneurial ecosystem.
Challenges Addressed by Soluzione
Despite its strong presence in the nonprofit technology sector, Tech United New Jersey faced key operational challenges:
- Managing a large, dispersed membership base without a centralized system.
- Lack of automation for renewals & event registrations, leading to inefficiencies.
- Fragmented software systems, limiting visibility and insights.
- Limited IT staff & investments, creating dependency on manual processes.
Soluzione’s Azure-Powered Solutions
Soluzione IT Services implemented a cloud-based CRM powered by Microsoft Dynamics and Azure, designed to optimize nonprofit operations. The solution included:
- Automated member registration, renewals, and volunteer onboarding.
- Smart scheduling and task allocation to improve engagement.
- Custom-built portal for online event registration, ticketing, and attendee tracking.
- Automated email & SMS reminders for increased participation.
- Role-based KPI dashboards for real-time insights into engagement, fundraising, and event performance.
- SQL-powered reports provide data-driven decision-making.
- Secure online payment processing for memberships and donations.
- Automated donor acknowledgment and contribution tracking.
- Windows Azure-based portal ensuring secure, scalable, and remote-friendly
- Easy information-sharing with role-based access for stakeholders.
Impact Delivered by Soluzione’s Microsoft Azure Services
- 50% reduction in administrative workload by automating tasks freeing up staff to focus on community impact.
- 40% boost in attendance rates with seamless event registrations and automated reminders.
- Up to 75% member retention with integrated CRM and payment processing that simplified membership renewals.
- Generated reports and data-driven insights through KPI dashboards empowered decision-making.
Soluzione supports our existing Order Management System and is developing our next-generation power platform solution. Their team’s technical expertise is complemented by a deep understanding of our uniSoluzione IT Services ensured stability in NJTC’s systems, allowing us to focus on our mission—providing business support, networking opportunities, and advocacy for technology companies. Their expertise in nonprofit digital solutions has transformed the way we operate. I would highly recommend Soluzione to any nonprofit looking for a reliable IT partner."que business model and its specific challenges.
Erwin A. Racimo
Information & Health Technology Specialist, NJTC
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