Improved Student Engagement with AI-Driven Chatbots and Digital Assistants
Azure Bot Service | Microsoft Dynamics 365 CRM with SolzRBM Framework
About Project
An education institute was struggling to efficiently resolve students’ queries and provide personalized teaching support. These challenges were not only impacting students’ satisfaction but it was also reflected in declining academic performance. This is when they came to Soluzione IT Services to explore how our AI automation services could address these challenges.
- Education
- Australia
- AI-Driven Chatbots, Digital Assistants, Personalized Student Engagement
- Azure Cognitive Services – Language Understanding (LUIS), Azure Cognitive Services – Text Analytics, Azure Machine Learning, Azure AI – Knowledge Mining, Azure Cognitive Services – QnA Maker, Azure Cognitive Services – Custom Vision
About Client
Queensford College, a Registered Training Organisation (RTO 31736) in Australia, is dedicated to offering high-quality education in diverse fields, including Accounting & Business, Community & Health, Hospitality, Information Technology, and Management. With campuses in Brisbane, Adelaide, and Parramatta, Queensford provides nationally recognized qualifications to students from various cultural backgrounds.
Challenges Addressed by Soluzione
The institution when partnered with Soluzione – highlighted the three major hurdles for which they were looking for a solution. These challenges are:
- Delayed and accurate responses to student queries affecting their work and leading to dissatisfaction.
- Students often felt disconnected due to generic and impersonal follow-ups. These are ineffective and often discouraging.
- Faculty struggle to provide timely and context-specific resources to support and meet diverse learning needs.
Soluzione’s AI Automation Solutions
To resolve and provide the desired results, team Soluzione implemented a comprehensive AI-driven solution such as the following, that assisted the team in addressing challenges and giving the desirable result:
1. Automated Student Services
- Azure Bot Service:
- Developed intelligent chatbots to manage a variety of student queries, including course details, enrollment procedures, and campus services.
- Integrated with the institution’s systems for real-time, accurate responses.
- Azure Cognitive Services – Language Understanding (LUIS):
- Enhanced chatbots with natural language understanding, ensuring accurate interpretation of student queries and delivering contextually relevant responses.
2. Personalized Student Engagement
- Azure Cognitive Services – Text Analytics:
- Built a personalized follow-up system to send tailored reminders and messages based on student interactions and behaviors.
- Boosted engagement by ensuring students stayed aligned with their academic objectives.
- Azure Machine Learning:
- Created predictive models to analyze student needs, enabling timely and personalized interventions to support academic success.
3. AI-Powered Teaching Assistance
- Azure AI – Knowledge Mining:
- Enabled faculty to extract insights from extensive knowledge bases, including research papers and case studies, for personalized learning support.
- Simplified access to valuable information, enriching the learning experience.
- Azure Cognitive Services – QnA Maker:
- Provided instant, accurate answers to frequently asked questions, saving time for both students and faculty.
4. Digital Assistance for Interactive Q&A
- Azure Bot Service:
- Developed digital assistants to handle Q&A sessions, delivering prompt and precise answers from the institution’s knowledge base.
- Azure Cognitive Services – Custom Vision:
- Integrated visual analysis capabilities to categorize and respond to student-submitted images and documents, enhancing the scope of digital assistance.
Impact Delivered by Soluzione AI Automation Services
- 50% faster query resolution with AI-automated chatbots.
- 35% boost in student engagement with personalized follow-ups.
- Improved learning experience with AI by providing timely and relevant teaching support through AI.
- 70% reduction in administrative burden with automated Q&A systems.
- Data-driven improvements with AI insights to refine student services and teaching strategies.
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