Building a Secure Multi-Market Checkout Experience with Stripe and Dynamics 365 CRM
Stripe Payment Gateway | Microsoft Dynamics 365 CRM
About Project
For the Marketplace platform initiative, we have set out to create a secure and scalable checkout experience for customers purchasing cloud services, software subscriptions, and digital solutions across multiple international markets. The solution needed to support customer onboarding, payment processing, account management, order creation, and CRM synchronization while ensuring a seamless user experience across different currencies, countries, and customer journeys. To achieve this, Soluzione implemented Stripe payment processing and integrated it directly with Microsoft Dynamics 365 CRM, creating a connected ecosystem.
- IT
- Global
- Payment Gateway Integration, Marketplace Development, Dynamics 365 CRM Integration
- Stripe, Microsoft Dynamics 365 CRM, Next.js, React, TypeScript, ASP.NET Core Web API, Azure App Service, Azure DevOps
About Client
The business operates in a global Marketplace that enables customers to purchase cloud services, software subscriptions, and digital solutions across multiple regions, including the United States, Canada, and Singapore. The platform supports multiple currencies, customer account creation, address validation, complex product configurations, and integration with Microsoft Dynamics 365 CRM.
To provide a secure and scalable payment experience for international customers, the client required Stripe integration to process USD and SGD transactions while maintaining synchronization between the Marketplace, backend services, and Microsoft Dynamics 365 CRM.
Business Challenges Driving the Project
The platform initiative was designed to address several operational and customer experience requirements:
- Supporting secure payment processing across multiple countries and currencies.
- Providing a consistent checkout experience for new, existing, and logged-in customers.
- Connecting payment activities with Microsoft Dynamics 365 CRM without manual intervention.
- Ensuring customer and company information remained accurate across systems.
- Preventing duplicate payment submissions and accidental repeat transactions.
- Creating a reliable payment verification process before order creation.
- Managing payment failures, declined cards, interruptions, and recovery scenarios.
- Supporting future growth through a scalable and secure payment architecture.
Key Implementations
Developed a unified checkout framework supporting customers across the United States, Canada, and Singapore with country-specific validation and localized payment processing.
- Multi-Market Checkout Experience
Developed a unified checkout framework supporting customers across the United States, Canada, and Singapore with country-specific validation and localized payment processing.
- Customer Onboarding & Account Management
Created a seamless customer journey that supports new customer registration, returning customer purchases, and authenticated user transactions within a single purchasing experience. The solution automatically synchronizes customer and company information with Microsoft Dynamics 365 CRM, creating a connected customer lifecycle.
- Secure Stripe Payment Integration
Implemented a secure Stripe-powered payment architecture using Payment Intents and Stripe Elements to provide PCI-compliant payment processing, real-time payment validation, and protected transaction handling without exposing sensitive card information to the Marketplace platform.
- Dynamics 365 CRM Commerce Integration
Integrated Marketplace transactions directly with Microsoft Dynamics 365 CRM, enabling automated creation and synchronization of customer accounts, contacts, opportunities, orders, billing details, payment statuses, and transaction records.
- Payment Verification & Order Automation
Designed a secure payment verification process ensuring orders are created only after successful payment confirmation.
- Microsoft Dynamics 365 CRM Integration
Integrated Marketplace transactions directly with Microsoft Dynamics 365 CRM, enabling automated creation and synchronization of customer accounts, contacts, opportunities, orders, billing details, payment statuses, and transaction records.
- Duplicate Payment Protection
Introduced safeguards including button locking, processing states, cooldown controls, and payment intent validation to prevent duplicate charges.
- Failure Recovery & Transaction Monitoring
Implemented recovery mechanisms for declined cards, expired payment methods, network interruptions, and incomplete payment scenarios while preserving transaction visibility for support teams.
Business Value Delivered
- Customers across the United States, Canada, and Singapore can now complete purchases through a consistent and secure checkout experience.
- New customer registration, account creation, payment processing, and order generation now occur within a single connected journey.
- Verified payment transactions before orders are created help build greater confidence in transaction accuracy.
- 360° visibility into every stage of the purchasing lifecycle with synchronized customer, order, and payment information.
- A unified system for payment status, customer records, and order details is available through a connected operating environment.
- Safeguards against duplicate submissions, interrupted payments, and failed transactions help protect both customers and the business from avoidable payment-related issues.
- Easy expansion to new markets, products, and payment scenarios that support growth without requiring major architectural changes.
180, Talmadge Road, Unit# 332, Edison (NJ) 08817 USA
Phone : +1-800-860-6531
Email: [email protected]
10, Anson Road # 22-02, International Plaza 079903 SGD
Phone: +65-98-357-694
Email: [email protected]
B-52, IT Park Badwai, Bhopal (MP) 462036 IND
Phone:+91-9302-980-560
Email: [email protected]
