Enhanced All Aspects of the Organization Flow with Microsoft Dynamics 365 CRM & Automation
CRM Implementation | Student Management System | Workflow Automation | Custom Integrations
About Project
The Australian Institute of Professional Education (AIPE), a leading education provider in Australia, was rapidly growing and needed a comprehensive, centralized solution to integrate its day-to-day operations, such as student management, sales, marketing, and support systems. AIPE sought a solution that could be utilized by all internal and external stakeholders.
- Education & Vocational Training
- Sydney, Australia
- CRM Implementation, Workflow Automation, System Integration
- Microsoft Dynamics 365 CRM, Moodle Integration
About Client
The Australian Institute of Professional Education (AIPE) (In Liquidation) is a multi-sector tertiary, a Registered Training Organisation (RTO), and an English Language education provider in Sydney, Australia. AIPE is a Higher Education Provider (HEP) who’ve created a forward-thinking place of learning with high teacher retention and high staff morale. The courses offered by the institute are designed to give students maximum opportunities to use their knowledge in natural settings requiring ‘real’ workplace skills.
Challenges Addressed by Soluzione
AIPE faced multiple operational challenges that impacted efficiency:
- Disjointed Systems & Data Silos – Student services, marketing, sales, and finance operated on separate platforms, causing inefficiencies.
- Lack of Workflow Automation – Manual processes for student enrollments, finance, and compliance reporting led to high administrative workloads.
- Limited Integration with Learning Management Systems (LMS) – AIPE needed a seamless integration between its CRM and Moodle (LMS) for better student experiences.
- Regulatory Compliance & Reporting –The institution required automated compliance reporting for VET FEE-HELP, AVETMISS, and HE FEE-HELP.
Soluzione’s Tailored CRM Solution
- Developed a customized, centralized CRM system to unify student management, sales, and support.
- Automated student enrollments, communications, and workflows to reduce manual interventions.
- Enabled real-time data synchronization for better decision-making.Error! Hyperlink reference not valid.
- Designed a self-service portal for students, agents, and staff for seamless access to information.
- Integrated Moodle with Dynamics 365, allowing real-time academic tracking and course management.
- Enhanced user experience and engagement through automation.
- Automated statutory compliance reporting for VET FEE-HELP, AVETMISS, and HE FEE-HELP.
- Integrated business intelligence tools for advanced analytics and insights.
- Ensured data accuracy and security for regulatory compliance.
Impact Delivered by Soluzione’s CRM Solution
- Centralized Student & Business Operations – All stakeholders (students, staff, agents) operated on a single platform.
- 2X Efficiency Boost – Automated workflows reduced administrative workload, improving productivity.
- Enhanced Student Experience – Self-service portals provided easy access to enrollment, learning materials, and support.
- Seamless Integration Across Systems – AIPE achieved a connected digital ecosystem with Dynamics 365 and Moodle.
- Improved Compliance & Reporting – Automated processes ensured accurate regulatory adherence with minimal manual effort.
"Soluzione IT Services is a kind top of the line CRM development company. Their service is second to none and their expertise in Dynamics CRM and other app development is extremely high. We’ve got an amazing partnership with Soluzione and will continue it long into the future.”
John Luhr
Digital Operations Manager, AIPE
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