Digitizing Insurance Distribution for a Growing US Brokerage
Power Platform | AI | Automation
About Project
An insurance brokerage company in California expanded from 30 to over 100 employees, this has raised the need for modernization. To scale efficiently, they required a cutting-edge digital distribution platform to manage agents, insurance carriers, and products while ensuring seamless application quote-policy (AQP) processes.
- Insurance Distribution
- California, United States
- Digital Insurance Distribution, Workflow Automation, Regulatory Compliance
- Power Apps, Power Automate, Dataverse AI, Azure, AI & Cognitive Services
About Client
A leading insurance brokerage offering a diverse portfolio of life, health, and property insurance across multiple carriers. Their rapid growth required a scalable, digital-first approach to managing policies, ensuring compliance, and improving customer experiences through automation.
Challenges Addressed by Soluzione
- Scaling Operations Efficiently: The brokerage’s expansion demanded a centralized and automated insurance distribution system.
- Manual & Time-Consuming Workflows: Application, quote, and policy issuance (AQP) processes were slow and prone to human errors.
- Regulatory Compliance Complexity: Needed state-specific document automation to ensure compliance with US insurance regulations.
- Disjointed Carrier & Agent Interactions: Lack of seamless system integration resulted in inefficiencies across stakeholders.
- Delays in Policy Approvals: Traditional, paper-based processes delayed policy issuance and customer onboarding.
Project Scope & Implementation
- Developed a scalable platform to support multiple insurance carriers and product types.
- Created a centralized dashboard for managing policies, agents, and customers.
- Enabled end-to-end application-quote-policy automation, eliminating manual inefficiencies.
- Implemented real-time data synchronization between stakeholders.
- Designed a customizable workflow engine to accommodate business rules and compliance needs.
- Integrated comprehensive data auditing tools to ensure accuracy and regulatory adherence.
- Connected the brokerage’s digital platform with multiple insurance carrier systems for smooth policy processing.
- Integrated payment gateways to enable secure and seamless transactions.
- Developed templated document generation based on carrier requirements and US state-specific laws.
- Automated policy issuance documentation for compliance and efficiency.
- Integrated a secure digital signature solution to streamline contract execution.
- Enabled paperless transactions, enhancing customer experience and reducing processing time.
Impact Delivered by Ensurite
Ensurite implemented a robust digital transformation strategy, enabling the brokerage to:
- Unify multi-carrier insurance offerings with a centralized, automated platform.
- Automate the AQP process from application submission to policy issuance, reducing manual intervention.
- Enhance workflow flexibility with a customizable system that includes auditing and quality controls.
- Seamlessly integrate with Insurance Carriers through backend system connections and automated data exchange.
- Ensure regulatory compliance by generating templated documents tailored to US state laws and carrier requirements.
- Digitize customer transactions with an integrated digital signature solution for faster policy approvals.
"Ensurite has transformed our insurance distribution model by automating complex workflows and integrating a multi-carrier system. Their digital solutions have significantly improved operational efficiency, compliance, and customer engagement. We now have a scalable platform to support our growing business."
Operations Director
Leading US Insurance Brokerage
180, Talmadge Road, Unit# 332, Edison (NJ) 08817 USA
Phone : +1-800-860-6531
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