Offshore Support for a Microsoft Dynamics partner

We deployed senior D365 CE development expertise to support partner-led not-for-profit implementation

Dynamics 365 CE | Power Automate | Plugins | Workflows | SSRS

About Project

As a Microsoft Dynamics service provider, the client needed additional offshore development capacity to support Dynamics 365 CE delivery. The requirement was not limited to advisory or configuration support. It needed hands-on technical execution across CRM customization, implementation support, plugins, workflows, Power Automate, SSRS reporting, and related D365 CE development tasks.

Soluzione supported the client as an offshore Dynamics 365 CE development partner, helping strengthen delivery capacity while maintaining technical quality, process alignment, and project continuity.

Industry:IT
Location:Singapore
Services: Offshore Dynamics 365 CE Development, CRM Customization, Implementation Support, Plugin Development, Workflow Automation, Power Automate, SSRS Reporting.
Technology: Microsoft Dynamics 365 CE, Dataverse, Power Automate, SSRS, Plugins, Workflows, Microsoft Power Platform

About Client

9IT Group / illum 9 is a Singapore-based Microsoft Dynamics 365 partner helping organizations implement and customize Microsoft business applications. The company works across ERP, CRM, Power Platform, automation, analytics, and industry-specific business solutions. Its public website highlights multiple industry categories, including financial services, manufacturing, FMCG, food & beverage, nonprofit, pharmaceutical, and wholesale.

Challenges Addressed by Soluzione

Need for Senior Offshore D365 CE Support:The client needed an experienced Dynamics 365 CE developer who could support implementation work with minimal onboarding and strong technical understanding.
Development-Heavy CRM Requirements: The project involved customization, configuration, plugins, workflows, Power Automate, SSRS reporting, and custom development support.
Custom Business Logic Needs: Some requirements could not be handled through standard Dynamics 365 CE configuration and needed plugin-based logic, validations, and automated record updates.
Workflow and Automation Requirements: The client needed workflows and Power Automate flows to support approvals, alerts, task creation, status updates, notifications, and process-driven actions.
Reporting Requirements: SSRS reporting was required to convert CRM data into structured reports for operational and management-level use.
Delivery Capacity Pressure:As a Microsoft Dynamics partner, the client needed to meet project timelines while maintaining technical quality and delivery continuity.
Partner-Led Delivery Model: Since Soluzione was supporting another service provider, the engagement required clear communication, confidentiality, flexibility, and alignment with the client’s delivery standards.

Impact Delivered Through Offshore Services

Soluzione helped the client in strengthening its Dynamics 365 CE delivery capacity by providing senior-level offshore development support across customization, automation, reporting, and implementation activities. Key solution areas included:

Senior D365 CE Developer Deployment
Soluzione deployed an experienced Dynamics 365 CE developer to support the client’s Not-for-Profit implementation requirement. This helped the client access senior technical capability without expanding its internal team.
Dynamics 365 CE Customization
Soluzione supported CRM customization across entities, fields, forms, views, business rules, and configuration elements to align the system with project-specific business processes.
Implementation Support
Soluzione assisted with configuration, testing, stabilization, and enhancement of Dynamics 365 CE functionality, helping the client move forward with stronger backend technical execution.
Plugin Development
Custom plugins were developed to support business logic, validations, automated updates, and process-specific requirements that could not be managed through standard CRM configuration alone.
Workflow Automation
CRM workflows were configured to reduce manual effort and improve consistency across operational processes, record updates, approvals, and follow-up actions.
Power Automate Support
Power Automate flows were built to extend automation across approvals, alerts, task creation, notifications, and connected business actions.
SSRS Reporting
Soluzione developed SSRS reports to present Dynamics 365 CE data in a clearer and more usable format for operational and management reporting.
Partner-Led Offshore Collaboration
Soluzione worked as an extension of the client’s delivery team, allowing 9IT Group to scale technical execution while maintaining ownership of the end-customer relationship.

Key Takeaways

The most highlighted part of this engagement was Soluzione successfully supporting another Microsoft Dynamics 365 partner with reliable offshore technical execution.

The client already had strong Microsoft Dynamics positioning and served multiple industries through ERP, CRM, Power Platform, and automation solutions. Soluzione’s role was to add backend development depth where the client needed extra capacity for Dynamics 365 CE customization, plugins, workflows, Power Automate, SSRS reporting, and implementation support.

This kind of offshore partnership is valuable for Microsoft service providers because it helps them handle development-heavy requirements without stretching internal teams. Soluzione supported the technical build while staying aligned with the client’s process, delivery standards, and customer-facing responsibilities.

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