The upcoming Microsoft Wave 2 2025 focuses on integrating AI capabilities through Copilot into everyday use. So, if you’re using Dynamics 365 CRM or the Power Platform, the biggest shift is how Copilot development and AI features are being expanded. This means Microsoft is focusing more on integrating AI into daily workflows so that AI steps up as a true collaborator, with updates like –
Autonomous agents in Sales, Service, Finance, and Customer Insights, plus new generation tools in Power Apps, Power Automate, and Copilot Studio.
From Copilot with Power BI insights to AI agents embedded across Power Platform Services, Microsoft’s intent is clear: make AI practical, proactive, and integrated across the board—across Microsoft Dynamics 365 Services, Power Platform Services, and more. Let’s see what Microsoft has brought to the users this 2025 release wave 2, with special focus on Copilot & AI in Dynamics 365 and Power Platform.
Key Copilot & AI Enhancements in Dynamics 365 Wave 2 2025
To empower businesses with real-time intelligence and automation, Microsoft Copilot Wave 2 introduces targeted AI enhancements across several Dynamics 365 applications. Here’s a breakdown of where Copilot and AI agents are bringing measurable improvements in 2025:
Dynamics 365 Sales
AI agents are embedded to handle repetitive steps 24/7 in just a few clicks, like lead research, follow-up emails, and surfacing key deal risks.
Note: Also available for Salesforce users working within Microsoft 365.
Dynamics 365 Customer Service
Spend less time searching and more time resolving with expanded Copilot capabilities for case summaries, AI-based routing, and faster knowledge access.
Dynamics 365 Contact Center
The new omnichannel and supervisor capabilities are introduced along with digital and voice channels supporting end-to-end service journeys.
Dynamics 365 Field Service
AI-powered agents assist with inspections, vendor coordination, and field operations. Updates also include better scheduling, mobile usability improvements, and Microsoft 365 integration — making service at scale more seamless.
Customer Insights – Data
Data enables real-time customer profiles powered by Microsoft AI agents, ensuring every team has up-to-date information embedded directly in their workflow.
Dynamics 365 Customer Insights – Journey
With Copilot, agents, and enhanced orchestration tools, you can now segment better, automate follow-ups, and fine-tune campaigns.
Dynamics 365 Finance
Copilot enhancements here support global-scale operations, faster period close, and agent-led business performance analytics. AI also helps streamline large-scale workflows like reconciliations and variance analysis.
Finance & Operations Cross-App
Updates enable natural language ERP queries, async dual-write for better scalability, and support for building intelligent AI agents using Model Context Protocol (MCP) — great for integrated, data-driven workflows.
Dynamics 365 Business Central
Business Central gets new AI agents that automate report generation, streamline order creation, quality management, e-document capabilities, sustainability, and handle tasks using natural language commands.
Key Copilot & AI Enhancements in Power Platform Wave 2 2025
Microsoft’s 2025 Release Wave 2 isn’t just about expanding tools — it’s about deepening AI-native capabilities across the Power Platform. Whether you’re building apps, automating workflows, or managing data at scale, the updates focus on smarter collaboration between users and AI agents. Here’s a breakdown of what’s new — and how it supports more intuitive, scalable, and intelligent solution-building.
Power Apps
- Power Apps now supports seamless human-agent collaboration.
- New agent feeds help monitor agent activity and outcomes.
- Built-in agents can handle common tasks like data entry, exploration, visualization, and summarization.
- A new Plan Designer allows users to describe their business problem — and a team of agents builds the solution using apps, Power BI reports, and more.
- With Vibe-code and the App Agent, you can describe what you need in plain language (or even provide an image), and the platform will generate the experience for you.
Power Pages
- AI-enhanced security agent features are introduced to provide real-time insights for building safer, compliant websites.
- These agents are embedded into the authoring experience, helping creators build intelligent, data-connected portals with minimal complexity.
Power Automate
- Generative Actions help build flows with natural prompts.
- Intelligent Document Processing streamlines extraction and processing from unstructured documents.
- New advanced approval flows support human-in-the-loop collaboration.
Microsoft Copilot Studio
- In this release, Copilot Studio supports the creation of teams of agents that can collaborate across tasks.
- Deeper integration with Azure AI Foundry and Microsoft Graph by the Copilot Studio enables richer data-driven interactions.
- New enterprise-grade governance tools also ensure safe deployment of agents at scale.
Microsoft Dataverse
- New features like Dataverse for Agents and Dataverse Search support richer Copilot experiences.
- The newly introduced MCP Server and AI-powered business logic tools let teams build highly dynamic, intelligent systems grounded in enterprise data.
Power Platform Governance & Admin
- The platform now offers a unified governance hub to manage agents, agent-powered apps, and automations from one place.
- This ensures enterprise-wide control over permissions, reliability, and security — without slowing down innovation.
Bonus: Enhancement in Role-Based Microsoft 365 Copilot
Beyond the Microsoft Dynamics 365 services and Power Platform, Microsoft is also doubling down on role-based Copilot agents inside the Microsoft 365 suite. These updates make AI feel less like a separate assistant and more like a native part of everyday tools — Outlook, Teams, and Excel. Let’s look at how Copilot Wave 2 is shaping Sales, Service, and Finance inside Microsoft 365:
Copilot for Sales
- This update introduces a Sales Agent — a role-based AI agent that acts like a smart SDR. It can research prospects, send personalized emails, handle objections, and follow up.
- You also get Sales Chat — a new workspace that brings together insights from emails, meetings, CRM records, and more to help reps engage leads strategically.
Copilot for Service
- This release strengthens Copilot’s ability to integrate with CRMs like Salesforce and ServiceNow — making it easier for reps to work across systems without jumping tabs.
- New capabilities include:
- Enhanced email summarization and drafting
- CRM record updates directly from Outlook or Teams
- Access to relevant knowledge base content while writing replies
- For support teams managing high ticket volumes, this helps reduce context-switching and accelerate response time.
Copilot for Finance
- Solutions are built using Microsoft Copilot Studio. These agents now support:
- Financial reconciliation
- Variance analysis
- Accounts receivable and collections
- These agents work directly in Excel and report outcomes in Teams or email — giving finance teams intelligent support in the tools they already use.
Final Thoughts: What to Make of Copilot Wave 2
AI is no longer an add-on. It’s becoming part of how work gets done. Microsoft’s 2025 Release Wave 2 is a signal of where things are headed. These enhancements are focused on one goal — helping teams work faster, smarter, and with fewer manual steps, utilizing AI at its best.
So what’s next?
- If you’re already using Dynamics 365 or Power Platform: Explore the preview features and see what’s available in your environment. Many of these updates will roll out gradually between October 2025 and March 2026.
- If you’re evaluating AI tools for business processes: Don’t just look at features — map them to actual roles and workflows. That’s where Copilot Wave 2 really stands out: it delivers task-level support, not just suggestions.
- If your current tools feel disconnected or manual-heavy: This might be a good time to rethink your systems and see how Microsoft’s AI ecosystem can support a more connected, responsive, and scalable way of working.
Or if you have further queries or want to seek consultation, then explore Soluzione IT Services, Dynamics 365 consulting service, and Power Platform partners to get support. Or contact our experts to learn more.
Read More: https://www.solzit.com/blog/
Frequently Asked Questions
How will AI copilots and agents enhance business workflows in Dynamics 365?
Microsoft has incorporated AI in Dynamics 365 in such a way that it can be used as a core integration of the workflows. For instance:
- In Sales, Copilot handles lead research, writes follow-ups, and flags deal risks.
- In Customer Service, agents summarize cases, draft emails, and assist in real-time.
- In Finance, Copilot automates reconciliation, variance analysis, and collections.
Why are AI copilots important for CRM and ERP users?
AI copilots are important for CRM and ERP users as they help:
- Reduce data entry and lookup time
- Surface actionable insights in real time
- Automate repetitive steps like follow-ups, financial reconciliation, or case summaries
As businesses deal with more data and faster workflows, having Copilot in Power BI, Sales, Finance, and Service ensures teams spend less time toggling between systems and more time delivering value.
Will these updates require additional training for users?
In most cases, no. The updates are embedded in familiar tools like Dynamics 365 CRM, Outlook, Excel, or Power Apps.
Are these updates available for all Dynamics 365 and Power Platform users?
While the updates will roll out between October 2025 and March 2026, their availability depends on factors like region, licensing tier, and whether your environment is cloud-based.
