Digitizing Insurance Distribution for a Growing US Brokerage
Microsoft Dynamics 365 | Angular | .NET
About Project
A rapidly expanding insurance brokerage in California, growing from 30 to over 100 employees, required a modernized digital distribution platform to manage agents, insurance carriers, and products efficiently. The goal was to streamline the application, quote, and policy issuance (AQP) processes while ensuring compliance with regulatory standards.
- Insurance Distribution
- California, United States
- Digital Insurance Distribution, Workflow Automation, Regulatory Compliance
- Microsoft Dynamics 365, Angular, and .NET
About Client
SureCo is a California-based health technology company dedicated to transforming the healthcare landscape for working Americans. The insurance company empowers businesses to provide access to over 5,000 health plan options from 140+ carriers, ensuring compliance and reducing administrative burdens. Their rapid growth required a scalable, digital-first approach to managing policies, ensuring compliance, and improving customer experiences through automation.
Challenges
- Scalable Operations: The brokerage's growth necessitated a centralized system to handle increased operational demands.
- Manual Workflows: Existing processes were time-consuming and prone to errors, negatively impacting efficiency.
- Regulatory Compliance: Ensuring adherence to state-specific insurance regulations was a complex task that required automation.
- Integration Issues: Disparate systems led to inefficiencies in carrier and agent interactions.
- Delayed Policy Approvals: Paper-based processes caused delays in policy issuance and customer onboarding.
Project Scope & Implementation
1. Unified Digital Solution
- Developed a scalable platform to support multiple insurance carriers and product types.
- Created a centralized dashboard for managing policies, agents, and customers.
2. Complete Automation of Insurance Processes
- Enabled end-to-end application-quote-policy (AQP) automation, eliminating manual inefficiencies.
- Implemented real-time data synchronization between stakeholders.
3. Flexible & Auditable Workflow
- Designed a customizable workflow engine to accommodate business rules and compliance needs.
- Integrated comprehensive data auditing tools to ensure accuracy and regulatory adherence.
4. Seamless System Integration
- Connected the brokerage’s digital platform with multiple insurance carrier systems for smooth policy processing.
- Integrated payment gateways to enable secure and seamless transactions.
5. Regulatory Compliance & Document Automation
- Developed templated document generation based on carrier requirements and US state-specific laws.
- Automated policy issuance documentation for compliance and efficiency.
6. Digital Signature Enablement
- Integrated a secure digital signature solution to streamline contract execution.
- Enabled paperless transactions, enhancing customer experience and reducing processing time.
Impact Delivered by Soluzione
Soluzione implemented a robust digital transformation strategy, enabling the brokerage to:
- Unify multi-carrier insurance offerings within a single, scalable platform built on Dynamics 365.
- Automate AQP workflows from intake to issuance using robust backend logic developed in .NET.
- Offer workflow flexibility with custom rule engines and integrated audit trails.
- Achieve seamless API-based integration with insurance carriers, ensuring real-time data flow and quote synchronization.
- Ensure compliance and documentation automation, aligning with evolving US state insurance regulations.
- Enable digitally signed policies, resulting in faster approval cycles and an enhanced customer journey.
Ensurite has transformed our insurance distribution model by automating complex workflows and integrating a multi-carrier system. Their digital solutions have significantly improved operational efficiency, compliance, and customer engagement. We now have a scalable platform to support our growing business.
Operations Director of SureCo
Leading US Insurance Brokerage
180, Talmadge Road, Unit# 332, Edison (NJ) 08817 USA
Phone : +1-800-860-6531
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Phone : +65-98-357-694
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Phone: +91-9302-980-560
