IT & Telecom Managed service providers (MSP) can leverage Soluzione’s solution framework using Microsoft Dynamics 365 to deliver track new contract leads and opportunities and deliver exceptional customer service to its clients more efficiently.

SolzMSP extends the powerful and intuitive Microsoft Dynamics® 365 platform (Dynamics CRM), providing a flexible and cost-effective Technology Service Management (TSM) and for Managed Service Providers (MSPs) typically operating in the Telecom and IT sector.

This solution framework lets you increase revenue, decrease costs and empower teams to deliver great customer experiences. Powered by Dynamics 365 and with native integration to Office 365™, lets you capitalize on your existing investments and the familiarity of Microsoft management and productivity tools.

MANAGE SALES LEADS, OPPORTUNITIES & ON-BOARDING

Build your network and relationships by better managing prospects, accounts, and opportunities. Give your sales team unprecedented social data for better lead generation and relationship management. Empower your sales teams by working across teams, geographies, and work groups. Gain real-time sales insights with instant visibility into your pipeline from anywhere, on any device. Create personalized sales documents as a team with automatic document generation and real-time co-authoring. Manage contextual CRM documents across SharePoint, Office 365 Groups, and One-Drive for Business.

SLA MANAGEMENT

Manage distinct SLA’s for unique customer needs and environments. Countdown clocks, color-coded icons and notifications warn of impending SLA breaches, keeping you on task and letting you gauge issue resolution priority based on the service level for each customer.

INCIDENT MANAGEMENT

The solution can be optimized for different needs and different functions, intuitive dashboards and workflows increase efficiency and reduce time spent. Automated issue escalation and auto routing of incidents and service requests ensure a faster resolution with minimum customer effort. . Default dashboards and reports, lets you monitor operations, balance workloads, spot trends, analyze historically and easily report on the “the past, present & future” to customers.

DASHBOARDS AND REPORTS

Customizable dashboards along with robust reporting capabilities, gives you better clarity and visibility into asset usage, expenses and life cycle. The integration with Power BI lets you analyze data with interactive and visually compelling charts and graphs. SolzMSP empowers users to easily create and save their own dashboards, reports, and views—getting the insight they need, when they need it.

INTEGRATION WITH EXTERNAL SYSTEMS

Integrations with Microsoft Office 365, SharePoint, Service Now, Accounting Systems like Xero and others.

EXTENSILE AND FLEXIBLE FRAMEWORK

Our framework is fully configurable to meet the changing industry needs and other enhanced integrations.

SERVICE CONTACT & VENDOR MANAGEMENT

To efficiently and cost-effectively manage financial commitments, SolzMSP gives a comprehensive overview of Clients contractual relationships with the MSP & external vendors & companies. Notifications provide you with automatic reminders, such as for warranty end dates, while the integration to the service delivery processes empower service desk personnel with Service and Product Catalogues.

CENTRALIZED ASSET MANAGEMENT

Get complete visibility your client’s assets throughout the complete Clients life cycle with centralized asset management, regardless of how widely your assets are dispersed. The solution allows MSPs tracks and maintains comprehensive details about all assets. Plus, you can analyze asset history, including incidents, problems and repairs, to better plan and negotiate future purchasing and maintenance contracts.

AUTOMATION

SolzMSP helps automate frequent and repetitive parts of your processes sets by easily creating business process flows and workflows to execute tedious and repetitive activities, tasks and data manipulations.

CLIENT BILLING, INVOICING & RECONCILIATIONS

If you offer client periodical services or subscription-based products, you need to invoice them, usually once a month or within agreed billing cycle- Dynamics Workflows provides a flexible system to create recurring invoices based on Invoice Templates, Invoice Line Items Templates and workflows to automatically generate invoices every billing cycle and for the exact number of invoices required in a billing period.

CUSTOMER SELF SERVICE & LIVE REPORTING PORTALS

Very advanced customer self-service portals to enable the visibility and access to live information, advanced 360-view of their assets, vendors, spends, locations and so on with visual and downloadable reports. With the ability to report incidents, request changes, our portals are very powerful to enable your customers

Contact us about Managed service providers Automation now